{"id":243496,"date":"2022-06-08T04:45:21","date_gmt":"2022-06-08T02:45:21","guid":{"rendered":"https:\/\/invoier.com\/stg_a4e73\/?page_id=243496"},"modified":"2022-06-08T06:39:45","modified_gmt":"2022-06-08T04:39:45","slug":"complaints-info","status":"publish","type":"page","link":"https:\/\/invoier.com\/stg_a4e73\/en\/complaints-info\/","title":{"rendered":"Complaints Info"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;inv-beach-bg &#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;931px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;inv-fullWidth-centerTitle&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>We would love to hear your thoughts<\/h2>\n<p>Your opinion is important for us and if you have a consideration or feel discontented with any of the services we provide, or the reception you have received, your first point of contact is our Customer Service.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;inv-ipoCards&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;50px||50px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;Services&#8221; _builder_version=&#8221;4.14.7&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;80%&#8221; custom_padding=&#8221;25px||25px|&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; module_class=&#8221;inv-vertCenter&#8221; _builder_version=&#8221;4.14.7&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>You can reach our Customer Service here:<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe010;||divi||400&#8243; image_icon_width=&#8221;40px&#8221; _builder_version=&#8221;4.14.7&#8243; header_font=&#8221;Montserrat|on|||&#8221; header_text_color=&#8221;#353740&#8243; header_font_size=&#8221;22px&#8221; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;Montserrat||||&#8221; body_text_color=&#8221;#242424&#8243; body_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;30px|30px|30px|30px&#8221; animation_style=&#8221;zoom&#8221; animation_delay=&#8221;100ms&#8221; link_option_url=&#8221;mailto:support@invoier.com&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#dddddd&#8221; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#dddddd&#8221; icon_font_size=&#8221;60px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>support@invoier.com<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe090;||divi||400&#8243; image_icon_width=&#8221;40px&#8221; _builder_version=&#8221;4.14.7&#8243; header_font=&#8221;Montserrat|on|||&#8221; header_text_color=&#8221;#353740&#8243; header_font_size=&#8221;22px&#8221; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;Montserrat||||&#8221; body_text_color=&#8221;#242424&#8243; body_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;30px|30px|30px|30px&#8221; animation_style=&#8221;zoom&#8221; animation_delay=&#8221;200ms&#8221; link_option_url=&#8221;tel:020%20899%20444&#8243; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#dddddd&#8221; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#dddddd&#8221; icon_font_size=&#8221;60px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>020-899 444<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;inv-beach-bg &#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Complaints<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<span style=\"font-weight: 400;\">If you, after having been in contact with us, still feel discontented, you have the possibility of making a complaint to the Invoier's Complaint Manager. To send in a complaint and get it reviewed by Invoier is always free of charge.<\/span><\/p>\n<p>Complaints regarding services provided by Invoier can be sent to <a href=\"mailto:complaints@invoier.com\">complaints@invoier.com<\/a> <span style=\"font-weight: 400;\">or<\/span><\/p>\n<p><strong>Invoier AB<\/strong><br \/>\nKlagom\u00e5lsansvarig<br \/>\nBox 2094<br \/>\n103 13 Stockholm<br \/>\nSweden[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>In order for us to be able to review your complaint in the best possible way, we would like you to specify your arrend as clearly as possible. Examples of what the complaint should preferably include are:<\/strong><\/p>\n<ul>\n<li>a description of the course of event, including relevant times<\/li>\n<li>grounds for complaint such as settlements, correspondence, etc.<\/li>\n<li>demand for potential financial compensation<\/li>\n<\/ul>\n<p>Invoier will, by email, acknowledge receipt of the complaint and a reply will be returned within 15 business days from reception. Should it not be possible to reply within this time, Invoier will inform you of the delay and the reasons for it. Invoier will then answer at the latest 35 business days from reception of the complaint.<\/p>\n<p>In case the complaint should be rejected, a written notification will be sent by email, also including the reason for refusal. If the complaint is rejected, you will also receive information about the possibility to appeal the decision with Invoier and how an external appeal can be requested. In cases where the complaint is approved without the need of a formal review,  e.g. when the circumstances are based in Invoier\u2019s own operations, you will receive a written decision indicating that the matter has not been formally reviewed.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Vi vill g\u00e4rna ta del av dina synpunkter Din \u00e5sikt \u00e4r viktig f\u00f6r oss och har du synpunkter eller k\u00e4nner dig missn\u00f6jd med n\u00e5gon tj\u00e4nst vi tillhandah\u00e5ller, eller p\u00e5 det bem\u00f6tande du har f\u00e5tt, ska du i f\u00f6rsta hand kontakta v\u00e5r kundservice.Kontaktuppgifter till v\u00e5r kundservice:support@invoier.com020-899 444Klagom\u00e5lOm du efter kontakt med oss enligt ovan fortfarande \u00e4r [&hellip;]<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-243496","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - 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