{"id":243496,"date":"2022-06-08T04:45:21","date_gmt":"2022-06-08T02:45:21","guid":{"rendered":"https:\/\/invoier.com\/?page_id=243496"},"modified":"2022-06-08T06:39:45","modified_gmt":"2022-06-08T04:39:45","slug":"complaints-info","status":"publish","type":"page","link":"https:\/\/invoier.com\/en\/complaints-info\/","title":{"rendered":"Complaints Info"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;inv-beach-bg &#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;931px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;inv-fullWidth-centerTitle&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Vi vill g\u00e4rna ta del av dina synpunkter<\/h2>\n<p>Din \u00e5sikt \u00e4r viktig f\u00f6r oss och har du synpunkter eller k\u00e4nner dig missn\u00f6jd med n\u00e5gon tj\u00e4nst vi tillhandah\u00e5ller, eller p\u00e5 det bem\u00f6tande du har f\u00e5tt, ska du i f\u00f6rsta hand kontakta v\u00e5r kundservice.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;inv-ipoCards&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;50px||50px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;Services&#8221; _builder_version=&#8221;4.14.7&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;80%&#8221; custom_padding=&#8221;25px||25px|&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; module_class=&#8221;inv-vertCenter&#8221; _builder_version=&#8221;4.14.7&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Kontaktuppgifter till v\u00e5r kundservice:<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe010;||divi||400&#8243; image_icon_width=&#8221;40px&#8221; _builder_version=&#8221;4.14.7&#8243; header_font=&#8221;Montserrat|on|||&#8221; header_text_color=&#8221;#353740&#8243; header_font_size=&#8221;22px&#8221; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;Montserrat||||&#8221; body_text_color=&#8221;#242424&#8243; body_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;30px|30px|30px|30px&#8221; animation_style=&#8221;zoom&#8221; animation_delay=&#8221;100ms&#8221; link_option_url=&#8221;mailto:support@invoier.com&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#dddddd&#8221; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#dddddd&#8221; icon_font_size=&#8221;60px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>support@invoier.com<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe090;||divi||400&#8243; image_icon_width=&#8221;40px&#8221; _builder_version=&#8221;4.14.7&#8243; header_font=&#8221;Montserrat|on|||&#8221; header_text_color=&#8221;#353740&#8243; header_font_size=&#8221;22px&#8221; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;Montserrat||||&#8221; body_text_color=&#8221;#242424&#8243; body_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;30px|30px|30px|30px&#8221; animation_style=&#8221;zoom&#8221; animation_delay=&#8221;200ms&#8221; link_option_url=&#8221;tel:020%20899%20444&#8243; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#dddddd&#8221; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#dddddd&#8221; icon_font_size=&#8221;60px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>020-899 444<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;inv-beach-bg &#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Klagom\u00e5l<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<span style=\"font-weight: 400;\">Om du efter kontakt med oss enligt ovan fortfarande \u00e4r missn\u00f6jd, har du m\u00f6jlighet att framf\u00f6ra ditt klagom\u00e5l till klagom\u00e5lsansvarig hos Invoier. Att skicka in ett klagom\u00e5l och f\u00e5 det pr\u00f6vat av Invoier \u00e4r alltid kostnadsfritt.<\/span><\/p>\n<p>Klagom\u00e5l avseende tj\u00e4nster som tillhandah\u00e5lls av Invoier ska skickas med e-post till <a href=\"mailto:complaints@invoier.com\">complaints@invoier.com<\/a> <span style=\"font-weight: 400;\">eller via post till f\u00f6ljande adress:<\/span><\/p>\n<p><strong>Invoier AB<\/strong><br \/>\nKlagom\u00e5lsansvarig<br \/>\nBox 2094<br \/>\n103 13 Stockholm<br \/>\nSweden[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>F\u00f6r att vi p\u00e5 b\u00e4sta s\u00e4tt ska kunna handl\u00e4gga ditt klagom\u00e5l, vill vi uppmuntra dig att s\u00e5 tydligt som m\u00f6jligt redog\u00f6ra f\u00f6r ditt \u00e4rende. N\u00e5gra exempel p\u00e5 vad du g\u00e4rna f\u00e5r ange i ditt klagom\u00e5l:<\/strong><\/p>\n<ul>\n<li>En beskrivning av h\u00e4ndelsef\u00f6rloppet inklusive relevanta tidpunkter<\/li>\n<li>Underlag i form av avr\u00e4kning, korrespondens etc.<\/li>\n<li>Eventuellt krav p\u00e5 ekonomisk ers\u00e4ttning<\/li>\n<\/ul>\n<p>Invoier kommer via e-post bekr\u00e4fta mottagandet av klagom\u00e5let. Svar kommer att ske inom 15 bankdagar fr\u00e5n och med mottagandet. Skulle svar inte kunna l\u00e4mnas inom denna tidsrymd kommer Invoier att underr\u00e4tta dig om f\u00f6rseningen samt om sk\u00e4len till varf\u00f6r svaret f\u00f6rsenats. Invoier svarar senast inom 35 bankdagar fr\u00e5n och med att klagom\u00e5let togs emot.<\/p>\n<p>I de fall som klagom\u00e5let avsl\u00e5s erh\u00e5lls ett skriftligt besked via e-post om grunden f\u00f6r avslaget och de omst\u00e4ndigheter som varit avg\u00f6rande f\u00f6r beslutet. I s\u00e5dant avslagsbeslut f\u00e5r du \u00e4ven information om m\u00f6jligheten att \u00f6verklaga beslutet hos Invoier samt extern att pr\u00f6vning kan beg\u00e4ras. I de fall som klagom\u00e5l bifalls utan att pr\u00f6vning skett, som t.ex. kan vara fallet d\u00e5 omst\u00e4ndigheter har sin grund i Invoiers egen verksamhet, ska den klagande f\u00e5 skriftligt besked som anger att pr\u00f6vning i sak inte har skett.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vi vill g\u00e4rna ta del av dina synpunkter Din \u00e5sikt \u00e4r viktig f\u00f6r oss och har du synpunkter eller k\u00e4nner dig missn\u00f6jd med n\u00e5gon tj\u00e4nst vi tillhandah\u00e5ller, eller p\u00e5 det bem\u00f6tande du har f\u00e5tt, ska du i f\u00f6rsta hand kontakta v\u00e5r kundservice.Kontaktuppgifter till v\u00e5r kundservice:support@invoier.com020-899 444Klagom\u00e5lOm du efter kontakt med oss enligt ovan fortfarande \u00e4r [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-243496","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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